98hi Frequently Asked Questions

Everything you need to know about accounts, payments via bKash and Nagad, cricket betting, bonuses, and staying safe on 98hi — answered clearly for Bangladesh players.

Welcome to the 98hi FAQ page. Below you will find detailed answers to the most common questions from our Bangladesh players — covering everything from creating your account and making your first bKash deposit, to understanding wagering requirements, betting on BPL cricket, and using our responsible gaming tools. If you cannot find the answer you need, our 24/7 support team is always ready to assist in both English and Bangla.

Account & Registration

How do I create an account on 98hi?

Creating a 98hi account takes under two minutes. Visit the 98hi Login page, tap the registration option, enter your mobile number, choose a strong password, and confirm your details. You must be 21 years or older and a resident of Bangladesh to register. Once registered, you can immediately explore cricket betting, slots, and live casino games.

What documents do I need for KYC verification on 98hi?

98hi requires a valid government-issued photo ID for KYC verification — your National ID card (NID) is the most commonly accepted document. You may also submit a passport or driving licence. A selfie holding the document alongside a handwritten date may be requested. Verification is typically completed within 24 hours and is required before your first withdrawal.

I forgot my 98hi password. How do I reset it?

You can reset your 98hi password by tapping 'Forgot Password' on the login screen. Enter the mobile number linked to your account and you will receive an SMS verification code. Enter the code, set a new password, and you are good to go. If you no longer have access to that phone number, contact our 24/7 support team directly via the email on this site.

Can I have more than one 98hi account?

No. 98hi strictly allows one account per player. Operating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately so the issue can be resolved without penalty.

How do I close my 98hi account?

To permanently close your 98hi account, contact our support team via email and submit a written request. Before closure, any remaining balance will be processed to your verified payment method. If you are closing your account due to gambling concerns, we strongly encourage you to first explore our self-exclusion and deposit-limit tools available under Responsible Gaming — these offer a structured pause without losing access permanently.

Deposits & Withdrawals

What payment methods does 98hi support in Bangladesh?

98hi supports the most widely used payment methods in Bangladesh, including bKash, Nagad, Rocket, and Upay for mobile financial services, as well as bank transfers through major banks such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank. Visa and Mastercard options may also be available. bKash and Nagad remain the fastest and most popular choices for instant deposits.

How long does a bKash deposit take to appear on 98hi?

bKash deposits on 98hi are credited almost instantly — typically within 1 to 5 minutes of the transaction being confirmed on the bKash side. If your balance has not updated after 10 minutes, take a screenshot of your bKash transaction confirmation and contact our support team with the transaction reference number. Do not attempt a second deposit until the first has been resolved.

What is the minimum deposit amount on 98hi?

The minimum deposit on 98hi is ৳200 BDT, making it accessible for casual players across Bangladesh who want to try the platform without a large upfront commitment. Some promotional offers may carry a higher minimum deposit to qualify for a bonus — always check the specific promotion terms before depositing.

What is the minimum withdrawal amount and how long do withdrawals take?

The minimum withdrawal on 98hi is ৳500 BDT. Withdrawals to bKash and Nagad are typically processed within 1 to 24 hours after your request is approved, though most are settled within a few hours. Bank transfers may take 1 to 3 business days. Ensure your KYC is verified and your withdrawal account matches the name on your 98hi account to avoid delays.

Are there any fees for deposits or withdrawals on 98hi?

98hi does not charge platform-side fees on standard deposits or withdrawals. However, your mobile financial service provider (for example bKash or Nagad) may apply their own standard transaction charges as per their published fee schedule. We recommend checking your provider's current rates. For large withdrawal amounts, processing times and any applicable conditions are detailed in our Terms & Conditions.

Games & Gameplay

What cricket betting markets are available on 98hi?

98hi covers a wide range of cricket betting markets including match winner, toss result, top batsman, highest opening partnership, total runs per over, player performance specials, and live in-play betting during BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Live odds update ball by ball, giving you real-time betting opportunities throughout the match.

Is 98hi fair? Are the games certified for fair play?

Yes. All slots, live casino, and crash games on 98hi use certified Random Number Generator (RNG) technology provided by reputable third-party studios including Pragmatic Play, Evolution Gaming, and Spribe. These providers are independently audited and their Return to Player (RTP) rates are published. Your data and all transactions are protected by SSL encryption.

Can I play 98hi games on my mobile phone in Bangladesh?

Absolutely. 98hi is built mobile-first and works seamlessly on Android and iOS devices — no app download required. Open the site in any modern browser (Chrome, Firefox, Safari), log in, and play instantly. The interface adapts to your phone screen for comfortable one-handed gameplay whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh.

What types of slots are available on 98hi?

98hi features hundreds of slot titles spanning classic 3-reel slots, modern 5-reel video slots, Megaways mechanics, jackpot slots, and crash-style games. Popular titles from Pragmatic Play and NetEnt are available alongside local-favorite crash games. You can filter by provider, theme (cricket, adventure, gems), or feature type (free spins, bonus buy, hold-and-win) in the Slots section.

How does live casino work on 98hi?

98hi's live casino connects you to real human dealers via HD video stream in real time. You can join tables for games like Andar Bahar, Dragon Tiger, Teen Patti, Baccarat, Roulette, and Blackjack hosted by Evolution Gaming and Ezugi studios. Bet using your account balance, interact via live chat, and watch every card shuffle or wheel spin as it happens — all from your phone.

Bonuses & Promotions

What welcome bonus does 98hi offer new players?

98hi offers a welcome bonus for new registrations that matches a percentage of your first deposit, credited as bonus funds to your account. The exact bonus percentage and maximum amount are listed on the current promotions page. Welcome bonus funds come with a wagering requirement that must be completed before any winnings from bonus funds can be withdrawn — always read the full bonus terms before opting in.

What is a wagering requirement and how does it work?

A wagering requirement (also called a rollover) is the number of times you must bet your bonus funds before the resulting winnings become withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in bets before you can withdraw. Cricket betting, slots, and live casino games all contribute toward meeting this requirement, though contribution rates may vary by game type.

Do bonus funds expire on 98hi?

Yes, bonus funds on 98hi have an expiry window. The standard expiry period is stated in the individual promotion terms at the time of claiming. If the wagering requirement is not completed within this period, the bonus funds and any associated winnings are removed from your account. Set a reminder and check your active bonuses regularly in your account dashboard to track progress.

Are there ongoing promotions or a loyalty program at 98hi?

Yes. Beyond the welcome bonus, 98hi runs regular promotions tied to major cricket tournaments like BPL, IPL, and T20 World Cup, as well as seasonal events such as Eid and Pohela Boishakh. Reload bonuses, free spin offers, and cashback deals are available to active players. A VIP loyalty program rewards consistent players with enhanced withdrawal limits, dedicated support, and exclusive promotions.

Safety & Responsible Gaming

Is 98hi safe and legal to use in Bangladesh?

98hi is a safe and secure platform protected by SSL encryption. All player data is handled responsibly and stored securely. We operate as an online entertainment platform serving adult players aged 21 and above across Bangladesh. We do not make specific claims about local licensing — players are encouraged to review applicable local regulations. Safety features include two-factor authentication and identity verification to protect your account.

What is the minimum age to play on 98hi?

The minimum age to register and play on 98hi is 21 years old. This applies to all players across Bangladesh without exception. We take age verification seriously — document-based KYC is required for all accounts, and any account found to belong to a person under 21 will be permanently closed and all funds forfeited. If you are under 21, please do not attempt to register.

Does 98hi offer self-exclusion or deposit limit tools?

Yes. 98hi provides responsible gaming tools including daily, weekly, and monthly deposit limits that you can set from your account settings at any time. A self-exclusion option is also available, allowing you to take a temporary break (from 24 hours up to 6 months) or a permanent exclusion. During any active exclusion period, you will be blocked from logging in and from receiving promotional communications.

I think my gambling may be becoming a problem. What should I do?

If gambling is affecting your finances, relationships, or mental health, please reach out for help immediately. Contact 98hi support to activate self-exclusion — we will process it without question or delay. You can also speak to a counsellor through national mental health helplines available in Bangladesh. Remember: taking a break is a sign of strength, not weakness. Your wellbeing always comes before any game.

How does 98hi protect my personal data?

98hi uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Personal information collected during registration and KYC is stored securely and never sold to third parties. Access to your account is protected by password authentication, and we recommend enabling two-factor authentication for an additional layer of security. Full details are in our Privacy Policy.

Why Players Choose 98hi

Six reasons Bangladesh's cricket fans and casino enthusiasts keep coming back.

Instant Payments

bKash and Nagad deposits land in seconds. Withdrawals processed fast.

Cricket Specialist

BPL, IPL, T20 World Cup odds updated ball by ball with deep markets.

SSL Secured

Bank-grade encryption keeps your account and transactions safe.

Mobile First

Fully optimised for Android and iOS — no app download needed.

24/7 Support

Bilingual support team ready in English and Bangla around the clock.

500+ Games

Slots, live casino, crash games and more from top certified providers.