Privacy Policy

Introduction

98hi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use the 98hi platform at https://98hi.vip. We operate as a cricket-specialist online betting and casino platform serving players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

By accessing or using 98hi, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue your use of our platform. This policy applies to all users of the 98hi website, including registered members and casual visitors. Players must be 21 years or older to register and use our platform.

Information We Collect

We collect several types of information in order to provide and improve our services to you. The categories below outline what we gather, why we gather it, and in what circumstances.

Personal Identification Information

• Full name and username used for account registration
• Date of birth (to verify the 21+ age requirement)
• Email address and mobile phone number
• Residential address (city and district within Bangladesh)
• National ID or passport details, where required for KYC verification

Financial & Transaction Information

• Deposit and withdrawal transaction records (via bKash, Nagad, Rocket, Upay, or bank transfer)
• Account balance history and betting activity logs
• Bonus, free spin, and wagering history

Technical & Usage Data

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each section, and clickstream data
• Cookies, session tokens, and similar tracking identifiers

How We Use Your Information

98hi uses the information we collect for the following lawful purposes, all of which are necessary to operate a safe, fair, and reliable online betting and casino platform in Bangladesh:

• To create and manage your 98hi account, including identity verification and KYC compliance
• To process deposits and withdrawals through bKash, Nagad, Rocket, and supported bank channels
• To provide customer support in English and Bangla, available 24/7 to players across Bangladesh
• To detect, prevent, and investigate fraudulent or prohibited activity on the platform
• To personalise your experience with relevant game recommendations, cricket betting offers, and promotional bonuses
• To comply with applicable legal obligations and responsible gaming requirements

Sharing Your Information

98hi does not share your personal data with unaffiliated third parties for commercial gain. We may share your information only in the following limited and necessary circumstances:

• Payment processors such as bKash, Nagad, and Rocket, solely to facilitate deposit and withdrawal transactions on your behalf
• Game content providers and platform infrastructure partners who operate under strict confidentiality agreements with 98hi
• Law enforcement or regulatory bodies when required by applicable law or in response to a valid legal order
• Fraud prevention and security partners, on an anonymised or aggregated basis only, to protect the integrity of the platform

Payment Data & Financial Privacy

When you make a deposit or request a withdrawal on 98hi, your financial transaction data is processed through the payment gateway of your chosen method — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. 98hi does not store full card numbers, mobile banking PINs, or one-time passwords (OTPs). We retain only the minimum transactional records necessary to maintain accurate account balances and comply with anti-money-laundering obligations.

All monetary amounts displayed on the 98hi platform are denominated in Bangladeshi Taka (BDT). Transaction confirmations are timestamped in Bangladesh Standard Time (BST, UTC+6). If you believe any transaction on your account is unauthorised, contact our support team immediately at [email protected].

Data Retention

98hi retains your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy any applicable legal, regulatory, or audit obligations. Specifically, transaction records and KYC documentation may be retained for a minimum period as required by financial compliance standards applicable to online gaming platforms operating in the Bangladesh market.

When you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to the retention requirements above. You may initiate an account closure or data deletion request by emailing [email protected].

Your Rights

As a user of the 98hi platform, you have the following rights with respect to the personal information we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of Access: request a copy of the personal data we hold about you
• Right to Rectification: request correction of any inaccurate or incomplete data
• Right to Erasure: request deletion of your personal data, subject to legal retention obligations
• Right to Object: object to the processing of your personal data for direct marketing purposes
• Right to Data Portability: receive your personal data in a structured, machine-readable format

We aim to respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period, and we will notify you accordingly. There is no fee for submitting a data rights request.

Cookies Policy

98hi uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage patterns. By continuing to use 98hi, you consent to our use of cookies as described in this section.

Types of Cookies We Use

Essential cookies are required for core platform functions such as login session management and secure navigation. Analytics cookies help us understand how players interact with 98hi so we can improve the experience. Preference cookies remember your settings, such as language choice, between sessions. We do not use advertising or cross-site tracking cookies.

Managing Your Cookie Preferences

You may disable or restrict cookies through your browser settings at any time. Please note that disabling essential cookies may impact platform functionality, including the ability to log in and maintain a session. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Third-Party Services

98hi integrates with third-party service providers to deliver certain platform features — including game content from providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment infrastructure from bKash, Nagad, and Rocket. These providers operate under their own privacy policies and data handling practices, which we encourage you to review independently.

98hi is not responsible for the privacy practices of third-party providers. If you have concerns about how a particular payment or gaming partner handles your data, you should contact that provider directly. We contractually require all partners to handle user data in a secure and confidential manner consistent with our own standards.

Security Measures

98hi employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, restricted internal access controls, regular security audits, and secure data storage practices. Our platform is designed to be fair play certified and to provide a safe and reliable experience for all players in Bangladesh.

No online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you promptly and take immediate steps to mitigate the impact. We encourage you to use a strong, unique password for your 98hi account and to never share your login credentials with any third party.

Children & Age Restriction

98hi is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. All users are required to verify their age during the registration process. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. 21+ only.

Changes to This Policy

98hi reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 98hi platform after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you have any objection to the revised terms, you should stop using the platform and contact us to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 98hi handles your personal data, our bilingual support team is available 24/7 to assist you in both English and Bangla.

Email us at [email protected] — please include your registered username and the nature of your query in the subject line so we can respond as efficiently as possible.