Play Smart. Play Safe with 98hi
98hi is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Gambling should always be a source of entertainment — never a source of stress.
Responsible Gaming at 98hi
At 98hi, we believe that responsible gaming is the foundation of a healthy and enjoyable betting experience. Whether you enjoy cricket betting on BPL and T20 World Cup matches, spinning the reels on top slots, or exploring our live casino tables, we want every session to remain fun, controlled, and within your personal limits.
Our platform serves adult players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and beyond. We are strict about the 21+ age requirement and actively provide tools that let you manage your gambling activity at all times. We encourage all players to read this page carefully and reach out to our support team whenever they feel the need.
Tools to Keep You in Control
98hi provides a comprehensive suite of responsible gaming tools. You can access and configure these tools through your account settings at any time.
Self-Exclusion
Voluntarily block access to your account for a chosen period — 1 week, 1 month, 6 months, or permanently.
Deposit Limits
Set daily, weekly, or monthly deposit caps to ensure your spending stays within your budget at all times.
Time-Out
Take a short break from gambling with a 24-hour, 7-day, or 30-day time-out that suspends your account temporarily.
Session Limits
Control how long you play in a single sitting by setting session time limits. You will receive a notification when your limit is reached.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing, helping you stay aware of time spent.
Support Access
Our 24/7 bilingual support team is always available to discuss any concerns about your gaming habits — confidentially and without judgment.
Tips for Healthy Gambling
Keeping gambling enjoyable starts with a few simple habits. Follow these guidelines to make sure your experience at 98hi stays positive and in perspective.
- Set a strict budget before you start playing and never exceed it, regardless of whether you are winning or losing.
- Treat gambling purely as entertainment. Never view it as a way to earn income or recover financial losses.
- Take regular breaks during your sessions. Step away from the screen, stretch, and reset your focus before continuing.
- Never gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol or other substances.
- Balance your gambling time with other social activities, hobbies, and responsibilities. Do not let it dominate your daily routine.
- If you feel you are chasing losses or spending more than planned, use our self-exclusion or time-out tools immediately and contact support.
Responsible Gaming — Common Questions
How do I set a deposit limit on 98hi?
Log in to your 98hi account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Changes that reduce your limit take effect immediately, while requests to increase your limit include a 7-day cooling-off period.
What is self-exclusion and how long can I apply it?
Self-exclusion allows you to voluntarily block all access to your 98hi account for a set period. Available durations are 1 week, 1 month, 6 months, 1 year, or permanent. During a self-exclusion period you will not be able to log in, place bets, or make deposits. To apply, contact our support team at [email protected].
Can I still withdraw funds during a self-exclusion period?
Yes. Pending balance withdrawals during a self-exclusion period can be processed by contacting our support team directly. We will verify your identity and process any remaining withdrawable balance to your nominated bKash, Nagad, or Rocket account.
How do I know if my gambling is becoming a problem?
Warning signs include gambling with money you cannot afford to lose, neglecting work or family responsibilities, feeling anxious or irritable when not gambling, and consistently chasing losses. If you recognise any of these signs, please use our time-out or self-exclusion tools and reach out to our support team or a professional counselling service immediately.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the early signs is the most important step toward getting the help you need.
You may be experiencing gambling-related harm if you: spend more than you planned, borrow money to gamble, feel compelled to gamble to relieve stress, hide your gambling from family or friends, or feel restless and irritable when trying to reduce gambling. These are not signs of weakness — they are well-recognised symptoms that respond well to support and structured breaks.
If you believe gambling is negatively impacting your life or the lives of people around you, please reach out to our support team immediately. We are here to help, not to judge. You can also contact a dedicated gambling helpline or mental health resource in Bangladesh for professional, confidential guidance.
Support Resources
You are never alone. 98hi's support team and several external organisations are available to help players who feel their gambling is getting out of hand.
98hi Live Support (24/7)
Our bilingual (English and Bangla) support team is available around the clock via live chat inside the platform. We can activate responsible gaming tools on your behalf immediately.
Email Support
You can reach our responsible gaming team by email at [email protected]. We aim to respond within 24 hours Bangladesh Standard Time (BST, UTC+6). All communications are strictly confidential.
Mental Health & Counselling
We encourage players who need additional support to consult a qualified mental health professional or counsellor. Kaan Pete Roi (18000) is a Bangladesh-based emotional support helpline available in Bangla.
98hi's Pledge to Players
98hi is built on trust. Every feature we develop and every policy we enforce is designed to give Bangladeshi players a secure, transparent, and genuinely enjoyable online betting and gaming experience. Responsible gaming is not a checkbox for us — it is the lens through which we evaluate every product decision.
We use SSL encryption to protect your personal and financial data, work only with certified game providers such as Pragmatic Play, Evolution Gaming, and Spribe, and maintain a fair-play policy enforced through independent RNG audits. Our platform supports payments via bKash, Nagad, Rocket, and Upay so that every transaction is traceable and verifiable.
We urge every 98hi player to gamble responsibly, set personal limits, and reach out for help the moment gambling stops feeling fun. Together, we can ensure that cricket betting, slots, and live casino games remain a positive part of your leisure time — and nothing more.
Explore 98hi Responsibly
When you play within your limits, every session is a good session. Explore cricket betting, top slots, or check our FAQ for more guidance.
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